Site Policies

Communication

Our primary mode of communication with our customers is via email. To ensure that you receive responses from us that don’t end up in your email program’s spam folder, be certain to add info@farbotanicals.com to your list of trusted contacts.

If you have purchased one of our products, opted to join our mailing list, or have otherwise shown an interest in our product line, we may periodically send you special product announcements, educational tips and other information via email. If at any time you would like to stop receiving such messages, you can always safely unsubscribe from our mailing list by clicking the link included within the email we send you, or by sending a email with the subject ‘Unsubscribe’ to news@farbotanicals.com.

Privacy Policy

Your privacy is of utmost importance to us. In the process of placing an order or opening an account on www.farbotanicals.com you will be asked to provide information such as your name, email address, shipping address, credit card number, etc. This information is required for us to successfully process your orders. We do not store any of your sensitive data on our website, instead your information is transferred to a PCI compliant third party processor (Stripe, PayPal, Amazon, etc.) For full details of how your information is handled when you use www.farbotanicals.com, please view our Privacy Policy.

Shipping Policy

Our products are made fresh to order in artisan batches, so please allow up to 7 business days for order processing to be completed. If you are a business ordering large quantities of product, please allow up to 14 business days for order processing. Orders ship immediately upon completion, at which time you will receive an email notice which includes a tracking number. Please be certain to retain this email until your package has safely arrived.

All domestic orders within the contiguous United States ship for a flat rate of $6.95. Domestic orders over $75 ship for free. For businesses purchasing from FAR Botanicals, we have a different set of shipping rules and ways you can save.

Shipping times vary according to carrier schedules and distances. U.S. customers in the 48 contiguous states should allow up to 5 (five) business days after your parcel has been shipped for the arrival of your purchase. This time may be greater under special circumstances such as during extreme weather or during the holiday shopping season. The annual holiday shopping season begins November 1st and ends December 31th. Orders expected to arrive before December 25th should be placed by or before November 25th.

International Shipping

All International orders and orders outside the contiguous United States ship for a flat rate of $20.00. International orders and non-contiguous U.S. orders over $120 ship for free. For businesses purchasing from FAR Botanicals, we have a different set of shipping rules and ways you can save.

Average delivery time for International orders once shipped, is between 10-35 business days. By default, international orders are shipped through the United States Postal Service (USPS) via First Class Package International. Please note that this shipping method has a total weight limit of four (4) pounds / 1.8 kilos.

While the USPS can ship packages internationally, it currently only offers First Class Package International tracking for the following countries:

  • Australia
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • France
  • Germany
  • Great Britain and Northern Ireland
  • Israel
  • Netherlands
  • New Zealand
  • Spain
  • Switzerland

If you are ordering from a country not on this list, a customs identification number will be provided in your shipping confirmation email. This is not a tracking number and you will not be able to track the progress of your package. Shipments may be slightly slower than average to reach the following countries. Please allow 35-40 days for delivery:

  • Middle East (Especially UAE and Saudi Arabia)
  • India
  • South Africa
  • Pakistan
  • Germany
  • Netherlands
  • Italy
  • Brazil
  • Russia

Order Policy

Products are made fresh to order. Average processing time is 5 (five) business days; you will be notified within 2 (two) business days after placing your order if any circumstances arise that may cause a delay in processing your purchase. Orders are shipped Tuesday thru Friday.

If you need to adjust or cancel an order you must notify us within 1 (one) hour of having made your purchase. Once your order has shipped you will receive a parcel tracking number via email. Depending on the carrier, it may take up to 24 hours for the tracking information associated with the number to appear.

Payment Policy

We accept payment via Visa, Mastercard, Discover, American Express or Paypal. Charges to your credit card or PayPal account will appear as “FAR Botanicals Limited”. For your security, the billing name and address must match the shipping name and address on your purchase, or your order will be subject to cancellation.

Wholesale Accounts

Wholesale orders are placed through http://wholesale.farbotanicals.com. To qualify for a wholesale account, a applicant should be a legitimate business which has been operating for at least (2) years. To apply for an account, visit the wholesale website.

Taxes, Duties & Customs Fees

FAR Botanicals only collects sales tax for the state of Ohio. International orders are subject to Customs inspection. Any additional taxes, duties or fees are the responsibility of the customer.

Promo Codes

Promo codes are provided as a gratuity to customers. It is your responsibility to utilize coupons at the time of purchase. Once an order has been placed, we are not obligated to honor requests to apply coupons to orders retroactively. Only one coupon code may be used during checkout. If you qualify to use several coupon codes, you must select which code you’d prefer to use. Only legitimate promo codes issued by FAR Botanicals may be redeemed through our online store.

Loyalty Points

Loyalty Points may be redeemed at time of purchase. Loyalty Points cannot be redeemed at the same time as a Promo Code. Visit our Loyalty Points page for more details.

Return Policy

This Return Policy refers to individual shoppers who make a purchase from www.farbotanicals.com. Business customers have a different set of terms which are outlined in your professional sales contract.

FAR Botanicals offers a 3 week guarantee on all full size products purchased through our online store. There are no refunds issued for sample sizes. From the moment your product arrives, you have 3 weeks to use it and return it if you find you have gained zero benefit or zero results. We suggest using a product for at least 1 (one) full week before you determine it has not worked for you. To initialize a return, contact us at orders@farbotanicals.com. In your email, please provide some feedback about why the product did not work for you, as this helps us make improvements if possible. Once we’ve received the returned item(s), we will issue a full refund to the method of payment used when your order was placed. The cost of return shipping is the responsibility of the customer.

If you received an incorrect item or an item was damaged in transit, you have 3 days from the time the product was delivered to you to notify us of any problem. All items that are returned to us must be in their original packaging, and please return original shipping materials if a claim is being made for a package that was damaged in transit.

For your own protection we recommend that you use a shipping method that includes tracking and insurance when sending a package back to FAR Botanicals, we are not liable for items lost in transit.

Limitations of the Return Policy
The maximum purchase amount that can be refunded on any size order is $250.00. We highly suggest that you try sample sizes before placing an order for full size products, or limit your first order to below $250.00. We do not issue refunds for deliveries that are refused by the buyer.

Days of Operation

FAR Botanicals recognizes all federal holidays. We suspend operations during our Winter and Summer breaks. Our Winter break is the first 3 (three) weeks of January. Our Summer break is the first 2 (two) weeks of July. Customers are welcome to place orders during this time. We process purchases in the order in which they arrived once we return.

Updated: 04/28/2017